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Resume

Arul Anand

Nationality:
Gender:
Male

Date of Birth:
Nov 01,1979

Want to Work in:
 
Work Experience:
Education:
Languages:
 
Summary:
Looking for interesting opportunity that will put my educational background and string technical experience to the use which will help me and the organisation benefit. My key strengths that meet the requirements of a Service Manager are:
• I continuously struggle for excellence.
• I have successfully handled a team of technicians, service team and single handedly managed the entire function of the workshop.
• I offer excellent contributions to customer service for all customers.
I have complete knowledge of the functions of the workshop and the complications in handling them.
For further information on my experience please see my resume.
You can call me at any time; I am reachable via my cell phone, (+91)-8870009911. I further hope to discuss with you about this employment opportunity. Thank you for your time and consideration.

Work Experience
I currently work here
• Retain customers by meeting customer expectations and expand the range and quality of the service department's customer base.
• Ensure customer satisfaction through quality and timeliness of work done for customers To maximize customer loyalty and retention , by ensuring that customers receive constant care and attention
• Plan for and position operations resources for Servicing
• Interview and finalize the service team which includes Technicians, Service Advisors, Customer relations manager and other support functions.
• People Management : Review performance of technicians, approve their leave in order to manage resources to ensure delivery of service to the customer
• Prepare Service Budget
• Prepare dashboards projecting the revenue Vs expenditure and graphs projecting expected turnover.
• Monitor workshop activities
• Indent spare parts to the authorized dealer and ensure delivery and payment for the same.
• Inspect work done on the body shop, alignments, interiors and exteriors of the vehicles to ensure best customer satisfaction
• Monitor claims and claim settlement for insurance request raised by customers. .
from 2010.02 to 2011.04
• Interview & selection of technicians
• Induction training of newly recruited technicians
• Updating the daily work plan and job cards of successfully completed service
• Ensuring optimum utilization of manpower to satisfy service requirements
• Ensuring adherence to quality in the service provided
• Updating & maintain of Daily/Monthly services completed as per targets.
• Maintain project team work discipline
• Monthly project review meeting with all team members
• Daily communication with service advisors and General Manager to apprise them of the status.
• Communicating with customer when required on the functionalities of the vehicle.
from 2007.12 to 2009.12
• Supporting the technicians for day to day activities.
• Distribute the jobs to the technicians as per the repair orders.
• Supporting the technicians for diagnosing on the vehicle.
• Following the vehicle maintenance and service record through the software system.(TELNET)
• Following the workshop maintenance along with the technicians for cleanliness.
• Preparing the mechanical reports of the vehicle and submit to the service reception to get the job
• approvals
• Interpret customer complaints accurately to enable the technicians to determine the cause.
• Preparing the daily service report on the vehicle and submit to workshop manager.
• Handling the section of PDI vehicles (PRE DELIVERY INSPECTION).
• Following the vehicles parts delay in day to day basis by sending e-mails to the concern departments.
• Preparing the vehicles daily service record through MS-EXCEL.
• Preparing the vehicles parts & labour estimate and submit to the front office (SERVICE RECEPTION).
• Preparing the daily workshop status through MS-EXCEL & sending by e-mail to the SERVICE MANAGER.
from 2003.10 to 2005.08
• Trouble shooting of all kinds of electrical problems
• Diagnosing the engine complaints
• Use various Application like PPS , Diag2000 , WDS for Peugeot & Mazda vehicles
• Knowledge of CAN, VAN & Multiplexing Networks
• Knowledge of A/c jobs in all vehicles by using Robin Air Machine
• Handles basic mechanical job
• Diagnosing the electrical complaints and A/c. servicing with Robin Air Machine
from 2000.05 to 2003.09
• Attending all kinds of air-conditioning jobs like evaporator overhauling , A/c System servicing
• A/c System leak testing, Vacuum and recharge A/c Gas by using ROBIN AIR Machine
from 1997.10 to 2000.04
• Attending all kinds of electrical complaints like Alternator overhauling , Self starter overhauling in Maruti Suzuki Cars
• Diagnosing and trouble shooting the vehicle starting problem and other engine complaints
• New A/c fitment to all kinds of Maruti Suzuki Vehicles
Education
from 1996 to 1997
Fulltime course
from 1996 to 1997
fulltime course in electrical and electronics and automobile engineering
It's free to contact job seekers!
This job seeker currently accepts contact initiated by employers.

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